Refund and Returns Policy

Refund and Returns Policy for Herbal Care Asia

Introduction

Herbal Care Asia is committed to providing high-quality herbal products and customer satisfaction. This Refund and Returns Policy outlines the guidelines for returning unwanted or defective items purchased on herbalcareasia.com.

Eligibility for Return

Unopened and Unused Items: Products must be unopened, unused, and in their original condition.
Damaged or Defective Items: Items that are damaged, defective, or incorrect may be returned at any time.

Ineligibility for Return

Opened or Used Items: Products that have been opened or used are not eligible for return, unless they are damaged or defective.
Items Beyond the Return Window: Items returned more than 30 days after the original purchase date are not eligible for return.
Items Without Original Packaging: Products returned without their original packaging are not eligible for return.

Return Process

Contact Customer Service: Initiate the return process by contacting our customer service team via email at [email protected] or by phone at [phone number] within the specified return window.
Obtain Return Authorization Number (RAN): Our customer service team will provide you with an RAN and specific instructions for returning the item(s).
Package the Return: Securely package the item(s) in their original packaging, if possible. Include a copy of your packing slip or receipt.
Ship the Return: Ship the package to the address provided by our customer service team. You are responsible for the cost of return shipping.

Refunds

Inspection of Returned Items: Upon receipt, we will inspect the returned items to verify they meet the return criteria.
Approved Refunds: If the return is approved, a full refund will be issued to the original payment method within 10 business days.
Shipping Costs: Shipping costs will only be refunded for defective or damaged items.

Exchanges

Currently Unavailable: We do not currently offer direct exchanges. To obtain a different product, you will need to return the unwanted item and place a new order.

Warranty

Warranty Period: We offer a [warranty period] warranty on all our products.
Defective Products: If a product is defective within the warranty period, you may return it for a full refund or replacement.

Contact Information

For any questions or concerns regarding this Refund and Returns Policy, please contact our customer service team:

Email: [email protected]
Phone: [phone number]

Additional Information

Insurance: It is recommended to insure your return shipment for the full value of the merchandise.
Lost or Stolen Packages: We are not responsible for lost or stolen return packages.

Policy Modifications

We reserve the right to modify this Refund and Returns Policy at any time without prior notice.

Governing Law

This Refund and Returns Policy is governed by the laws of Pakistan.a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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